A THOUGHTFUL PURCHASE STARTS HERE
A little clarity.
A lot of confidence.
From choosing your wood to welcoming your furniture home, here are the details worth knowing.
29 answers
Delivery
How long will my furniture take to arrive?
Estimated delivery is 6–10 weeks from order, including production and delivery. Your furniture is handcrafted to order, so timing varies by item, workshop schedule, and destination. We’ll keep you updated and contact you to schedule delivery.
Is white glove delivery really free?
Standard White Glove Delivery is included in the displayed furniture price for eligible eastern addresses. There is no separate standard delivery charge. Sales tax is additional. Special access or extra services may affect the price and must be confirmed before ordering.
Where do you deliver?
We currently serve eligible addresses east of the Mississippi River. We are not accepting orders outside our current service area while nationwide delivery is being arranged. Border locations, islands, and unusual access require confirmation. Contact us with your ZIP code before planning an order if you’re unsure.
What does white glove delivery include?
We coordinate delivery from the workshop to your home. Your exact address, in-home service details, and access requirements will be confirmed before ordering. Assembly, stairs, debris removal, and other extra services are not promised until confirmed for your delivery.
Will I know when the delivery truck is coming?
We’ll contact you to schedule delivery when your furniture and the carrier’s route are ready. Please keep your contact details current and let us know about restricted delivery hours or other access requirements. A specific date is not guaranteed by the general delivery estimate.
Will all the pieces in my order arrive together?
Orders containing furniture from more than one workshop may arrive separately. We’ll help coordinate the delivery details. The delivery estimate can also vary between pieces in the same order.
What should I measure before ordering?
Check the product’s listed dimensions, your room, doorways, hallways, stairs, and elevators. Tell us about narrow entrances, steep driveways, gated roads, or other restrictions. Ask us to confirm dimensions and delivery access before ordering if there’s any doubt.
Furniture & craftsmanship
Is the furniture made by Amish craftsmen?
Yes. Our rustic Aspen and Hickory collection is handcrafted by participating Amish furniture makers. Yoder’s is the online retailer that handles your purchase and support; the furniture ships from the participating workshops.
What’s the difference between Aspen and Hickory?
Aspen has pale tones, expressive knots, and organic log shapes. Hickory has rugged woodland character and the natural texture of branches. Both suit rustic cabins and mountain homes. Browse the product photos and dimensions to choose the look that fits your room.
Will my furniture look exactly like the photo?
Photos show catalog examples. Natural grain, knots, log shapes, and coloring vary from piece to piece. Those differences are part of real wood’s character. Companion pieces, mattresses, décor, and accessories are not included unless the listing expressly says so.
Can I use this furniture outdoors?
Do not assume a piece is outdoor-rated. Our current collection focuses on rustic home furniture. Contact us about the specific item and where you plan to use it before placing it outdoors or in an exposed area.
How should I care for my furniture?
Ask for the care instructions for your specific piece and finish. Until confirmed, avoid harsh cleaners, standing water, and abrasive materials. Protect surfaces from hot dishes and spills, and keep wood away from strong heat sources.
Options & ordering
Can I customize a size, finish, or fabric?
Use the listed options and the request box on the product page to tell us what you have in mind. Custom requests are subject to builder approval and may change the price or timing. A request is not a confirmed specification until we review it with you.
How do I choose a finish?
Select the finish group shown on the product page. Specific stain colors must be confirmed before ordering. Screen colors can differ from real wood, so contact us if matching existing furniture is important.
Which fabric collections can I choose from?
Browse our Rustic fabric collection and, on eligible pieces, Marshfield fabrics. Available collections and upholstery choices vary by piece; each product page shows its fabric options. Ask us to confirm your fabric selection, availability, and final price before ordering.
How do I request a particular fabric?
Tell us the fabric collection and code in the product’s request box, or email sales@yodersrusticfurniture.com with the piece you’re considering. We’ll confirm whether that fabric works for the item and whether it changes the price or timing. Please do not rely on a screen image for an exact color match.
Does the displayed bed price cover every size?
No. Where several catalog sizes are listed, the displayed price is a starting price. Pricing for your selected size must be confirmed. Choose the size you want and contact us before ordering for the final price and dimensions.
Do your beds come with slats, a mattress, or a box spring?
All beds except Murphy beds come with bed slats. You’ll need a mattress and support such as a box spring; these are not included with the bed frame. Ask us to confirm the support setup for your selected bed, especially a Murphy bed, before ordering.
Can I use an adjustable bed inside an Amish bed frame?
Yes. All of our Amish bed frames fit an adjustable bed inside the frame.
How do I add furniture to my cart?
Open a product, review its dimensions, choose any available size and finish, and select a quantity. Use Add to cart to save the selection. Our shopping helper can also show matching pieces and let you add a reviewed selection. Adding furniture to a cart does not place an order.
Can I place a paid order online yet?
Online checkout is not open yet. You can browse, configure furniture, and build a cart, but no payment is collected and no order is placed. Call 706-222-7252 or email sales@yodersrusticfurniture.com to discuss your selections.
Will you offer financing or pay-over-time options?
Payment and financing options are still being connected. We’ll show the available choices and any applicable financing terms at checkout when ordering opens. Financing is not currently available through this site.
Are prices the same everywhere, and is tax included?
The same displayed furniture prices apply nationwide. Sales tax is additional and will be calculated when live checkout is connected. Delivery is currently limited to our eligible eastern service area.
Support & your account
How will I check my order status?
Use My account and sign in with ChatGPT. This gives you secure access to orders associated with your sign-in identity. Once paid ordering is connected, this area will show your order’s progress and any available delivery updates. A cart is not a confirmed order.
Can I cancel or return a made-to-order piece?
Final cancellation and return terms will be provided before paid ordering opens. Please review your dimensions, finish, and configuration carefully and ask questions before purchasing. Do not assume a custom order can be changed or returned after production begins.
What if there’s a problem when my furniture arrives?
Inspect your furniture at delivery and document any concern with clear photos. Contact us with your order information so we can review it with the workshop and carrier. Final damage-reporting procedures will be provided before live ordering opens.
What warranty comes with my furniture?
Warranty terms depend on the item and maker. Ask us to confirm the applicable coverage before ordering. We do not promise a blanket lifetime warranty for this collection.
Can I visit your Lancaster address?
Yoder’s sells online only. 1296 Lititz Pike, Lancaster, PA 17601 is our company mailing address, not a walk-in showroom or a pickup location.
How do I reach a real person?
Call 706-222-7252 or email sales@yodersrusticfurniture.com. Tell us which piece you’re considering, your delivery ZIP code, and any size, finish, or access questions so we can help with the details.
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